FAQ

Your package will be packed without an invoice. We strive to be as environmentally friendly as possible, which is why all information is sent via email.

You can enter your discount code in the shopping cart or during the checkout process. The voucher code must be entered without additional spaces or punctuation. Please note that voucher codes and offers expire and cannot be combined with other offers. Therefore, make sure that all coupon conditions are met when applying the code.

Once we have handed your order over to our delivery partner, we will send you an email with the shipping partner's tracking number.

You can also track your order via our service page: Shipment tracking

Shipping times may vary depending on the destination country. Please note that these are estimates.

Processing time: 1-2 days
Free standard shipping: 2-4 days

We want you to receive your order as quickly as possible. As soon as we have received your order, it will be sent to our printing partner about 30 minutes later.

Sometimes you have to change or cancel an order. In this case, please contact us within these 30 minutes via our inquiry form and we will do our best to cancel your order.

Once your order has been handed over to our printing partner, we can no longer make any cancellations.

We accept returns within 14 days of receiving your order. Simply send us an email or log into your customer account and order a return quickly and easily.

Find out more about our return policy .

We usually respond within 24 hours of receiving your request. If you haven't heard back from us, please check your spam folder.

If none of our messages can be found, please contact us here using our inquiry form. We will help you as soon as possible!

We are very sorry and should never have happened! Please contact us within two weeks of placing your order using our inquiry form so that we can help you quickly.

Please send us the following details:

A picture of the damaged product and the damaged packaging

Order number

Thanks.

This could be due to a typo in the email address you provided or your email provider rejecting our email address. Please also check your spam folder.

Otherwise, please contact us using our contact form.

We offer all customers credit card payments through Shopify Payments! Please note that we only accept Visa, Mastercard or American Express credit cards. We also offer payment providers such as Klarna, Sofort, Apple Pay and Google Pay.

Yes! Please note that we only accept Visa, Mastercard or American Express credit cards.

Unfortunately we do not offer gift cards.

We currently accept direct payments in the following currencies: EUR

In this article you will learn how we store information and for what purpose we do so. We have created a quick guide for you on how to handle personal data.

The short and simple version:
We try to continually improve the services we offer by analyzing how customers use our website and products.

The essentials:
We guarantee to store only what we need to maintain and develop our business. Nothing will be stored longer than necessary or longer than legally permitted.

Data protection:
We strive to protect all collected data with the highest security standards, as if it were our own. We will never sell, lease or provide access to your information to third parties. With the exception of partners who work with us.

Your rights:
You have the right to know what personal data we have stored about you. You also have the right to update and request deletion of any personal information that is incomplete, incorrect, unnecessary or outdated.

Information transparency:
We strive for transparent communication and would like to show how, with whom and for what purpose we use and share collected information.

Find out more about this in our privacy policy.